24 Hour Care at MBM

The high standard of care your pet receives during the day does not stop when the surgery closes at night

 

The exceptional treatment provided by MBM Veterinary Group ensured that Bailey was well cared for and recovered quickly from his recent illness. He was treated as an in-patient for 24 hours and the staff looking after him were outstanding - importantly they were able to reassure me that he was in very safe and capable hands."

- Bailey's mum, Janet

 

At MBM we believe that around-the-clock veterinary and nursing supervision leads to better, faster recoveries for sick animals. Every patient that stays with us overnight benefits from twenty-four hour individual attention from both a vet and a nurse. This is provided in collaboration with our out-of-hours service, Vets Now Kilmarnock, and is included in our low, daily hospitalisation fee.

While your pet stays with us all vets and nurses involved in his or her care have full access to the MBM clinical record from any of our branches at any time. In the evening there is a detailed face-to-face handover to the Vets Now vet and nurse, who look after your pet and give all the treatments prescribed by your MBM vet at exactly the right time during the night. If there is any change in your pet’s condition or needs, Vets Now are able to call you immediately. You are also very welcome to phone for a progress report at any time if you are worried. In the morning there is a detailed face-to-face handover back to your usual MBM vet. Your pet’s charts show us exactly what has happened during the night, and when, which helps us to plan specific ongoing treatment for the next day.

 

24 Hour Veterinary Nursing Care:

"Sometimes it’s important just to be there."

 

When caring for hospitalised animals all of our nurses are guided, day and night, by the “Five Freedoms” of animal welfare so that our patients are:

  1. free from hunger or thirst
  2. free from thermal or physical discomfort
  3. free from pain, injury and disease
  4. free from fear and distress
  5. free to indulge in normal behaviour

 

What our nurses say...

“Vet nurses have a duty of care to animals, to respect and protect them. It’s important to address the needs of each patient as an individual and to give care and accommodation that will meet those needs. It’s essential to have information about their normal feeding regime, what and when does the animal eat, does it have a plastic or metal bowl, what is the normal exercise regime, does it have a favourite toy, does it like a belly rub... These small details can make all the difference in minimising stress and making the animal comfortable.”  

Debbie Ferguson, RVN, MBM Veterinary Group 


“We spend a lot of time with our patients. All our patients are weighed when they arrive, then a hospital chart is completed with details of their illness or operation and medication requested by the vet. We record vital signs such as body temperature, pulse rate, and breathing rate. Pets are taken out frequently for exercise and toileting to keep them clean, dry and comfortable. Fluid therapy is carefully calculated, monitored and recorded, as is urination and toileting. Food is given according to each patient’s specific requirements. An animal that isn’t able to eat might need a feeding tube and liquid food. If they don’t have much appetite we will hand feed chicken or treats. Sometimes a pet might simply need someone to stroke them or just speak to them while they eat, or a treat for being brave. We reassure them by talking to them all the time and give cuddles whenever they need them, but if they just need a quiet space we can give them that too.

Lizzy Park, RVN, MBM Veterinary Group


"My pets are a big part of my family, so I understand how clients feel when their pets are unwell. When your pet is ill it’s so important that someone is there with them. Overnight we have full access to your pet's MBM clinical record so we know all the details of their history and treatment. If their condition changes during the night our vet can call you straight away to discuss and make any changes to their care plan. I always tell clients they're welcome to call us at any time for an update, as I know how worrying it can be when your pet needs to be hospitalised."

Karen McPherson, RVN, Principal Nurse, Vets Now Kilmarnock 


"Cats have their own ward and we give them privacy boxes - some cats like to sit in them and some like to sit on top! Some cats are very particular so our large cat kennels have space to keep food, water and litter trays well separated. A cat will recover better if it eats well and, as many cats prefer to sleep during the day and eat at night, it's great that Vets Now can give them attention at the best time. Proper hydration is essential when they’re sick so making sure that their IV drips run properly all the time is also very important."

Janice Macleod, RVN, MBM Veterinary Group


We monitor our post-op patients closely to make sure they are always given pain relief. Knowing when an animal is in pain becomes second nature but we also use the Glasgow pain scoring system, which is a good training tool for our student nurses. We can also use physiotherapy while the animal recovers to help get them back to normal as quickly as possible.”

Katriona Goldie, RVN, MBM Veterinary Group

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